Determine which Customer Satisfaction Index model is best suited for use with Taiwan International Tourist Hotels.

Abstract

This research aims to compile a list of hotel services in order to gain a better understanding of the factors that contribute to the exceptional quality of these services. In the hotel industry, a variety of models are used to assess the quality of service provided and guest satisfaction. However, for this analysis, we chose to look at SERVQUAL, HOLSERV, and the LODGING QUALITY INDEX. These are three of the best-known and comprehensive models available. Furthermore, the study investigates the gender disparities that exist among Taiwanese hotel guests in terms of service expectations and levels of satisfaction. This section includes a more in-depth exploration of the factors (such as services). Hotel facilities, location, and other factors influence their decisions. Also included are suggestions for visitors with disabilities regarding the hotel's facilities and services. When staying at a hotel, guests often prefer a room that has recently been cleaned. Already today, several hotel companies offer allergy-free rooms for an additional fee. However, there are no hotel chains that cater to consumers willing to pay more for improved cleanliness, and there are no customers who meet this criteria